During my 5 day Caribbean Cruise, I noticed several things that the Royal Caribbean Cruise Line was doing that demonstrated good business techniques and good business acumen.
1. They continued to provide live bands where other cruise lines have switched to recorded music to save money.
2. They provided live entertainment every night-Vegas style and quality.
3. They provided superior service.
4. Meals where professional and of very high quality.
5. The service staff was well trained and extremely attentive and supportive.
What Royal Caribbean Cruise Lines did was to provide 100% value in a tough economic climate and they are assuring continued business from their customers who will respond by booking with them again in the future.
These are all factors that all businesses should consider. Keep providing the best product and services at all times and do not cut back on quality or service. Your customers deserve the best at all times.
With companies cutting and cutting, sometimes in the wrong areas, it is good business to have a long term perspective and to realize that this too will pass and the economy will rebound and be as strong as ever.
Don’t cut back unnecessarily. You might be cutting off your nose to spite your face.
Jacques
CreatingWealthThatLasts
1 comment:
Hi Jacques ..good post .. and it's interesting to see that the Royal Caribbean line are keeping up their high standards ..
The other thing is that of course they'll get referrals - which may well lead to more business .. let alone returning happy customers ..
Thanks & I'm so pleased you enjoyed yourselves ..
Hilary Melton-Butcher
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